Shopping FAQ's

Our soaps are made using organic RSPO certified palm oil and biodegradable glitters, and we use coconut oil, extra virgin olive oil and castor oil in all our artisan bars, unless otherwise stated. Most products are vegan friendly but all exceptions will be clearly denoted on the listing. 

Is the price I see under each picture for one bar of soap?

The prices listed under each variety is per bar.  

Do you accept wholesale orders / custom soap requests?

Yes I can fulfill a custom order, No I cannot accept wholesale orders.

I can accept custom soap requests, however, please not these requests will be fulfilled in 4-6 weeks since it takes that much time to allow the bars to cure properly. I would require a deposit of 1/2 the loaf price before producing the bars. Once completed, you will be notified it's ready and the remaining balance will due before shipping.  

Additionally, we reserve the right to limit order quantities.

Oops! I've mailed my package to the wrong address! Can you send a replacement?

It is your responsibility, as the buyer, to make sure your address is correct and if a mistake has been made, to notify us ASAP via the Contact Us page so we can change it on the shipping label, if possible.  If it has already shipped and is returned to us, we can invoice you for shipping and resend it once your address has been corrected.

Help! My package has arrived damaged/has the wrong products/is missing products/etc.!

Please contact us via the "Contact Us" page and we will do our best to make things right ASAP!

How long can I wait to open and use your Artisan Soaps?

We recommend you use our products within 6 months for the best results, as the color and fragrances may begin to fade after that amount of time.  However, our soaps will still get you clean after the fragrance and colors are long gone!

What if I want to return a soap product?

Due to the nature of our business, we do not accept any returns once the package is opened. If you received the wrong order send us an email immediately and do not open the soap. Once you open the product, we can not accept it for return or refund. Our soap products are very personal items and we are sure you understand why we can not accept returns.