Your shipping seems a little expensive. Can you offer discounts of some kind?
In a word, no, we can't. As a small business doing smaller shipping volumes, we do not qualify for discounts from other carriers. We have shopped around for the best deal for our customers and at this time, USPS offers us the lowest prices for care of our products. If we find a better shipping option, know that we will begin using it and pass that savings on to you!!
I made three different purchases on the same day, being mailed to the same address. Can you refund some of my shipping costs and package them together?
Yay! There was a refund from you credited to my account! But I'm not sure why it is there. Was there a problem?
We will combine orders going to the same address, and refunding any overages of $3.00 or more for those who qualify. Make sure you type in your address exactly the same way on all orders, or our system may not recognize the orders are going to the same location. We will always look for ways to save our customers shipping costs without compromising quality, and we hope this will be another way we can serve you.
I purchased 2 day shipping and it's been three days but my package hasn't arrived!! Why?
USPS Priority Mail offers "1-3 day shipping". How many days a package will actually take to get to you depends on where you live in relation to us. Sometimes there are issues with weather that delay USPS along certain routes. Also, be advised that we require 1-4 business days for processing, ( 5-7 days for high volume seasons like Christmas), so after your package is picked up from our location, it should arrive in another 1-3 business days. For more information, go to the USPS Priority Mail page.
If there is another reason for the delay, or if USPS has "lost" your package, you will need to contact them. As you know, once a package leaves our care, we transfer responsibility to them, and will only have access to the same tracking information you have been sent.
Oh No! I entered the wrong address on my order!! Can you help?