Politique d'expédition

Your shipping seems a little expensive.  Can you offer discounts of some kind?

In a word, no, we can't.  As a small business doing smaller shipping volumes, we do not qualify for discounts from other carriers.  We have shopped around for the best deal for our customers and at this time, USPS offers us the lowest prices for care of our products.  If we find a better shipping option, know that we will begin using it and pass that savings on to you!!

I made three different purchases on the same day, being mailed to the same address.  Can you refund some of my shipping costs and package them together?

OR

Yay!  There was a refund from you credited to my account!  But I'm not sure why it is there.  Was there a problem?

We will combine orders going to the same address, and refunding any overages of $3.00 or more for those who qualify.  Make sure you type in your address exactly the same way on all orders, or our system may not recognize the orders are going to the same location.  We will always look for ways to save our customers shipping costs without compromising quality, and we hope this will be another way we can serve you. 

I purchased 2 day shipping and it's been three days but my package hasn't arrived!!  Why?

USPS Priority Mail offers "1-3 day shipping".  How many days a package will actually take to get to you depends on where you live in relation to us.  Sometimes there are issues with weather that delay USPS along certain routes.  Also, be advised that we require 1-4 business days for processing,       ( 5-7 days for high volume seasons like Christmas), so after your package is picked up from our location, it should arrive in another 1-3 business days.  For more information, go to the USPS Priority Mail page.

If there is another reason for the delay, or if USPS has "lost" your package, you will need to contact them.  As you know, once a package leaves our care, we transfer responsibility to them, and will only have access to the same tracking information you have been sent.

I tried to make an order and had trouble.  My first form of payment was denied and the second one went through.  Now it looks like I've been charged twice.  Should I just open a dispute if it seems I've been double charged?
We're sorry that happened to you, but don't worry.  If a charge is pending, it takes 3 - 5 business days for it to be verified or dropped.  If you have entered an email address with the order, you will receive an automatic email confirming your purchase.  Just give it a few days.  If there is still a problem, please contact us.  Opening up a dispute will automatically put that order/charge on hold, and that will prevent us from making an easy correction, and delay you getting whatever you ordered.  Usually sellers are happy to help you and avoid official disputes that require extra time and trouble to sort out. 

Oh No!  I entered the wrong address on my order!!  Can you help?

Maybe!!  Quick - send us an email through our "Contact Page" and we'll correct the mistake if your order has not been processed.  If it has, we're sorry for your loss, and you will have to reorder.
To avoid this error, we encourage you to create an account on our website, even if you aren't going to purchase at this release.  It is free to do so, and will save you time in the future when you do order.